pharcade Privacy Policy

When you register and use pharcade, we collect certain personal information that is necessary to provide you with a safe and functional gaming experience. This includes your full name, date of birth, email address, mobile number, and residential address in the Philippines. We also collect financial information such as your preferred payment method and transaction history to process deposits and withdrawals accurately. During the account verification process, we may request a copy of a valid government-issued ID to confirm your identity and comply with applicable Philippine regulations. Additionally, we collect technical data such as your device type, IP address, browser information, and usage patterns to improve platform performance and detect suspicious activity. All information collected is used solely for the purposes described in this policy and is never sold to third parties.

The personal information we collect is used primarily to create and manage your pharcade account, process your transactions, and deliver the sports betting and casino-style entertainment services you have signed up for. We use your contact details to send you important account notifications, security alerts, and updates about changes to our platform or policies. Your data also helps us verify your eligibility to participate on the platform, including confirming that you meet the minimum age requirement of 21 years old as required under Philippine law. We may use aggregated and anonymised data to analyse platform usage trends and improve the overall user experience for players across the Philippines. Where you have given your consent, we may also use your contact information to send you promotional communications about new features, offers, or events on pharcade. You may withdraw your consent to marketing communications at any time by contacting our support team at [email protected].

pharcade does not sell, rent, or trade your personal information to any third party for their own marketing or commercial purposes. We may share your data with trusted service providers who assist us in operating the platform, such as payment processors, identity verification services, and technical infrastructure partners, all of whom are bound by strict confidentiality obligations. In certain circumstances, we may be required by law to disclose your personal information to regulatory authorities, law enforcement agencies, or other government bodies in the Philippines, and we will comply with such requirements as mandated. If pharcade undergoes a business restructuring, merger, or acquisition, your personal data may be transferred to the successor entity, subject to the same privacy protections described in this policy. We will never disclose your personal information to other players or members of the public without your explicit consent. Any third-party partners we work with are carefully vetted to ensure they maintain data protection standards consistent with our own.

We take the security of your personal information seriously and implement a range of technical and organisational measures to protect it from unauthorised access, loss, or misuse. All data transmitted between your device and the pharcade platform is encrypted using industry-standard SSL/TLS protocols, ensuring that your information remains private during every session. Access to personal data within our organisation is strictly limited to authorised personnel who require it to perform their job functions, and all staff are trained on data protection best practices. We conduct regular security assessments and vulnerability testing to identify and address potential risks to our systems and your data. In the event of a data breach that is likely to affect your rights or interests, we will notify you and the relevant Philippine authorities in accordance with the requirements of the Data Privacy Act of 2012. You are also responsible for keeping your account credentials secure and should contact us immediately at [email protected] if you suspect any unauthorised access to your account.

pharcade retains your personal information for as long as your account remains active or as required to fulfil the purposes outlined in this Privacy Policy. If you close your account, we will retain certain records for a minimum period as required by Philippine law, including transaction histories and identity verification documents, to comply with anti-money laundering and regulatory obligations. Data that is no longer required for any lawful purpose will be securely deleted or anonymised in accordance with our internal data retention schedule. You may request information about how long specific categories of your data are retained by contacting our support team. We do not retain marketing data beyond the period for which you have given your consent, and we will promptly remove you from our marketing lists upon request. Our retention practices are reviewed regularly to ensure they remain proportionate and compliant with applicable regulations.

Under the Philippine Data Privacy Act of 2012, you have a number of rights in relation to the personal information we hold about you, and pharcade is committed to upholding those rights. You have the right to access a copy of your personal data, to request corrections if any information is inaccurate or incomplete, and to request the deletion of data that is no longer necessary for the purposes for which it was collected. You also have the right to object to the processing of your personal data in certain circumstances, including where processing is based on our legitimate interests. If you believe that your data has been processed in a manner that violates your rights, you have the right to lodge a complaint with the National Privacy Commission of the Philippines. To exercise any of these rights, please contact our data protection team at [email protected] with your full name, registered email address, and a description of your request. We will respond to all valid requests within the timeframe required by applicable law.

pharcade uses cookies and similar tracking technologies to enhance your experience on our platform and to ensure that it functions correctly across different devices and browsers. Essential cookies are necessary for the platform to operate and cannot be disabled, as they enable core functions such as account login, session management, and security features. We also use analytical cookies to understand how players interact with the platform, which helps us identify areas for improvement and optimise the overall user experience. You can manage your cookie preferences through your browser settings, although disabling certain cookies may affect the functionality of some features on the platform. We do not use cookies to serve third-party advertising or to track your activity on other websites outside of pharcade. For more detailed information about the specific cookies we use and their purposes, please contact us at [email protected].

pharcade reserves the right to update or amend this Privacy Policy at any time to reflect changes in our practices, legal requirements, or the services we offer. Any material changes to this policy will be communicated to you through a notice on the platform or via the email address associated with your account, giving you the opportunity to review the updated terms before they take effect. The date at the top of this page will always reflect when the policy was last revised, so you can easily check whether any changes have been made since your last visit. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your personal information. Your continued use of pharcade following the publication of any changes constitutes your acceptance of the updated policy. If you have any questions or concerns about this Privacy Policy or how your data is handled, please do not hesitate to reach out to us at [email protected].